590 people’s stories of leaving hospital during COVID-19

In Mar 2020, Government introduced new hospital discharge policy to help NHS free up beds by getting people out of hospital quickly. This new Healthwatch report with British Red Cross looks at how well this policy is working for patients, carers and healthcare professionals.

SPS commentary:

Report found that overall, patients and families were very positive about healthcare staff, praising their efforts during such a difficult time, but it did highlight following concerns:

  • 82% of respondents did not receive a follow-up visit and assessment at home and almost 1 in 5 of these reported an unmet care need.
  • Some people felt their discharge was rushed, with 19% feeling unprepared to leave hospital.
  • 35% of people were not given a contact who they could get in touch with for further advice after discharge, despite this being part of the guidance.
  • 30% of people faced an issue with delayed COVID-19 test results, potentially putting family and carers at risk, or in a care home, other residents and staff.

Healthwatch England