Potential for advice from doctors to reduce the number of patients referred to emergency departments by NHS 111 call handlers: observational study -

Potential for advice from doctors to reduce the number of patients referred to emergency departments by NHS 111 call handlers: observational study
Information type: Other primary research
Source: BMJ Open
Specialities: Emergency medicine and urgent care
Summary
Study of an NHS 111 call centre found that fewer callers to NHS 111 would be sent to A+E if decision was reviewed by experienced GP. It calls into question whether use of relatively unskilled call handlers is the most cost-effective way to handle requests for medical care.
UKMi comment
NHS England announced today that in a new service evaluation survey of NHS 111 services in North West London, NHS 111 had received excellent satisfaction ratings, with 84% of people calling the helpline saying they had ‘got what they needed’, and 80% said they would call NHS 111 again if they had the same problem.
Related links: NHS England survey