Using a device with a cracked or broken cartridge holder can result in the delivery of a smaller dose of insulin than expected leading to high blood sugar (this risk is estimated to be less than 0.1%).
The affected NovoPen® Echo® and NovoPen® 5 batch numbers distributed in the UK are listed in the press release.
To request a replacement cartridge holder, patients should register their contact details (name, address, phone number, email and number of affected cartridge holders) at www.novonordisk.co.uk or contact the Novo Nordisk Customer Care line on 0845 600 5055 (8am-8pm Mon-Fri and 8am-4pm Sat-Sun). They will receive an unaffected cartridge holder within 7 days.